terms and conditions

When you register and purchase online from Just Long Hair Ltd you agree to comply with and are bound by the terms and conditions below.

If you do not agree with our T&C's, please refrain from using the website.

Goods are sold on the understanding that they will be used for their intended purpose only.

No responsibility will be accepted by Just Long Hair Ltd for trained or untrained personnel without qualified supervision using or misusing goods and equipment supplied by Just Long Hair Ltd.

All offers on the website are subject to stock availability and Just Long Hair Ltd reserves the right to restrict or refuse any order at any time.

We take special care to show correct sizes and specifications and such descriptions and specifications, whilst given as a guide and in good faith, are subject to alteration by us without notice, all colours are as near as can be displayed on a computer monitor.

Stock is allocated on a 'first-come-first-served basis, and we do not guarantee the availability of any item. 

We reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.

All prices are correct at the time of publication, Just Long Hair Ltd reserve the right to change, alter or amend any price at any time without notice. All goods remain the property of Just Long Hair Ltd until paid for in full.

Sale Stock

Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference as sale prices are only valid for the duration of the promotion. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Returns & Faults.

We DO NOT accept any responsibility for goods not returned to us. In addition, under the Consumer Protection (Distance Selling) Regulations, you may cancel your order for any reason within 14 working days following receipt of the item(s), providing that all goods are returned unused and unopened and fit for re-sale.

 If hair extensions appear faulty due to quality issues, the fault must be reported to us and returned within 30 days of the purchase date due to human hair being a consumable item during wear. We require any faulty hair back in full for testing and examination, items returned which have been coloured, or not maintained will not be eligible and refused a refund under our terms.

 Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, the goods will be returned to the customer, and we will not refund or replace the goods.


We recommend the use of our own brand hair care products for our extensions and refuse the right to issue a refund if our products have not been used to maintain the hair correctly. Human Hair Extensions can last up to 3 months with continuous wear if applied and maintained correctly.

 We recommend only our specifically designed aftercare products to help maintain the life of your hair extensions. Refunds or exchanges given for faulty hair extensions will be offered to the equivalent or value of hair received by us.



In the very unlikely event, you have a problem with one of our products, or our service.

We aim to resolve matters quickly and efficiently. Please contact our customer service team at info@justlonghaird.com or through our contact page.

Just Long Hair Ltd does not accept any responsibility for hair that has been coloured or altered in any way after purchase as we do not recommend colouring or toning of the hair. The hair we stock has already been through extensive colouring/bleaching processes therefore this is done at your own risk.


Orders and Contract Information

When purchasing online from us your order is accepted and a contract is formed between Just Long Hair Ltd and you. This contract applies only when have we despatch the goods you have ordered and not before. Please note we are unable to amend, combine, edit, or add to any order after the order has been confirmed and payment has been made in full.

Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods.

If you wish to return an item for a refund or exchange, please visit our shipping and returns page for further information.

Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.