SHIPPING & RETURNS

SHIPPING POLICY

We aim to process orders within 24hrs of an order being placed. Deliveries of orders can take between 7-10 days.

Delivery details:- 

It is the customer's responsibility to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods.

 

If goods are returned to us due to an address error, we are not obliged to re-send at our expense, however, redelivery at our standard rate will be offered or a refund less the postal expense on receipt of the returned parcel.

Delivery Delays:- 

Just Long Hair Ltd shall not be liable for delay or failure to deliver or perform due to any cause beyond its reasonable control, or for Acts of God, acts of Buyer, acts of any governmental authority, strikes or other labour disturbances, delays in transportation, fuel or energy shortages, or inability to obtain necessary components, services, or facilities from usual sources.

In the unlikely event, a parcel is delayed we will work with you to trace and locate the parcel as promptly as possible.

 

PLEASE NOTE: We are unable to report an item as missing until 15 working days after the original shipment date, and you will not receive a refund or replacement until 15 working days from the original shipment date has passed. for items sent overseas it is not deemed to be lost or delayed until at least 25 working days have passed.

RETURNS & EXCHANGE POLICY

If an item is unsuitable you may return it to Just Long Hair ltd as we operate a 14-day money-back return or exchange policy.

To return items for a refund or exchange you must email us at info@justlonghaird.com to let us know of your intent to return.

Please ensure all goods are in saleable condition and the hair products have not been used or handled, e.g., brushed, worn, labels removed, etc. for health and hygiene reasons.

We do not recommend colouring or toning any human hair products as they have already been subjected to bleaching and chemical processes therefore further treatments can be unpredictable and are therefore at your own risk.

 

If you decide to go ahead and colour the hair all guarantees are void and we will not accept hair back to be tested, as you have made a change to the original condition of the product sold.

All postage costs must be paid by the buyer for the return of items and if an exchange is required the buyer must pay all postage costs for the postage of the new item.

All exchanges/refunds must be posted back to us within 14 days of the delivery date to: -

Just Long Hair Ltd

124 City Road,

London,

EC1V 2NX

 

Refunds will be reversed back to the original method of payment only. Any returns received after 14 days of the delivery date will be issued with a credit note only. No returns will be accepted after 28 days of the delivery date.

All hair returned for refund or exchange must be in the original packaging and unopened. If hair is in the un-saleable condition the exchange/refund will not be accepted and the buyer will be responsible for the cost of returning the item(s) back. All Hair Extensions are non-returnable if they are removed from packaging ties, this is due to hygiene reasons.

Please send all exchanged/refunded items via a recorded/trackable delivery method as we are not responsible for any packages that are not received. If the return is due to an error made by Just Long Hair Ltd, all related postage will be refunded. This returns policy does not affect your statutory rights. We DO NOT accept any responsibility for goods not returned to us. In addition, under the Consumer Protection (Distance Selling) Regulations, you may cancel your order for any reason within 14 working days following receipt of the item(s) if goods are returned unused and unopened and are fit for re-sale.

We can only deliver your exchange item to the same delivery address as your original order. If your chosen item is out of stock, you will automatically be given a refund.

 

If you wish to exchange your item for a different product or colour, you must return the item for a refund and place a new order.

Returns - Faulty Goods:

If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date due to human hair being a consumable item during wear. We will require any faulty hair back in full for testing and examination.

 

Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, the goods will be returned to the customer, and we will not refund or replace the goods.

We refuse the right to a refund if our products have not been used to maintain the hair correctly. Hair Extensions will last up to 3 months with continuous wear if applied and maintained correctly.

Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us. By accepting these T&C's when registering and purchasing goods from Just Long Hair Ltd, you agree to abide by our Terms & Conditions of Sale.